Last updated: September 6, 2026
This Shipping Policy explains how Exquitique processes and ships orders within South Africa.
Processing Time
Orders are processed within 1-3 business days of payment confirmation (Monday-Friday, excluding public holidays). During high-demand periods, processing may take slightly longer; we will notify you if there is a significant delay.
Shipping Times & Rates
We currently ship to addresses within South Africa via courier. Estimated delivery times are:
- Major metro areas (Johannesburg, Pretoria, Cape Town, Durban): 2-4 business days after dispatch
- Outlying and rural areas: 3-7 business days after dispatch
Shipping rates are calculated at checkout based on your delivery address and order weight/size. Delivery times are estimates and are not guaranteed, as they can be affected by courier delays outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available, so you can follow your delivery.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, please contact us at support@exquitique.co.za with your order number and we will investigate with the courier on your behalf.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer, but we will do our best to assist in redirecting a parcel where possible.
Contact Us
Questions about shipping? Contact us at support@exquitique.co.za or +27 83 471 0415, or write to us at 6 Smit St, Heidelberg, 1441.