Last updated: September 6, 2026
Thank you for shopping with Exquitique. We want you to be fully satisfied with your purchase. This Refund Policy explains how returns, exchanges and refunds work for orders placed through our store.
Returns
You have 14 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging, with proof of purchase (order number or receipt).
Because our products are professional beauty and salon-supply consumables, for hygiene and safety reasons we cannot accept returns or exchanges on items that have been opened, used, or where the packaging seal has been broken (including but not limited to adhesives, tints, serums, lotions, gels, wax cartridges, sponges, masks, and single-use consumables). This does not affect your statutory rights under the Consumer Protection Act 68 of 2008.
Unopened, unused items in original packaging (such as tools and devices) may be returned within the 14-day window described above.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you received the wrong item, contact us within 7 days of delivery at support@exquitique.co.za with your order number and photos of the item and packaging, and we will arrange a replacement, repair, or refund at no cost to you.
How to Start a Return
To start a return, contact us at support@exquitique.co.za or +27 83 471 0415. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the customer's responsibility unless the return is due to our error (you received an incorrect or defective item), in which case we will cover the cost of return shipping.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note it can take additional time for your bank or card issuer to process and post the refund.
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at support@exquitique.co.za and we will look into it for you.
Cancellations
You may cancel an order for a full refund at any time before it has been shipped. Once an order has shipped, our standard return process above applies.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@exquitique.co.za or +27 83 471 0415, or write to us at 6 Smit St, Heidelberg, 1441.